How to check if eSIM is activated in phone


Installing and activating an eSIM is a straightforward process that should take less than five minutes if you know what to do. If you’re reading this article, you’ve likely attempted to activate your eSIM on your phone but need to confirm if the process was successful. It’s crucial to ensure that your eSIM is activated because it’s the only way you’ll be able to access mobile network services from your carrier.

If you’re unsure whether the eSIM you installed is activated, this article is here to help. We’ll guide you through the detailed steps to check if your eSIM is activated. We’ll provide instructions for iOS and Android devices to ensure everyone reading this article follows along. Let’s get started right away!

Tip : If you use an eSIM from ESIM EUROPE, 24/7 support will be always there for you. Don’t hesitate to ask questions or share us concern about using eSIM!


How to check if eSIM is activated on the phone?

Method 1: Checking through Device Settings

To check if your eSIM is activated on your phone, you can follow these step-by-step instructions below, depending on the Operating System of your device.

For iOS

  • Launch the “Settings” app on your iPhone or iPad.
  • Scroll down and tap the  “Cellular” or “Mobile Data” option.
  • Check under the SIMs section and make sure the eSIM is listed.
  • If you can’t see it, then it is not activated yet.

For Android

  • Open the “Settings” app on your Android device.
  • Scroll down and tap the “Network & Internet” or “Connections” option, depending on your device.
  • Look for the “SIM cards” or “Dual SIM & eSIM” option and tap on it.
  • If you see an option for the eSIM that shows “Connected” or “Active,” it means your eSIM is activated.
  • If all you see is the “Add eSIM” option, then your eSIM is not activated yet.

Method 2: Contacting Customer Support

You can also contact the customer support team of your carrier to find out if your eSIM is activated. Here’s how you can effectively communicate the issue and get quick and accurate feedback from your carrier’s customer support team;

  • Contact the support team via live chat or phone: For quicker and real-time feedback, always contact the support by calling or via Live chat if they have these options. You can also get feedback faster with email or social media if they support 24/7 real time customer support. ESIM EUROPE supports customers 24/7 via email, so you can easily get help from specialized customer support from them. 
  • Get the necessary details before contacting support: You must ensure details, including your name and order number associated with your eSIM, are readily available. These details will make it easy for the support team to figure out your issues.
  • ICCID: You may also need to provide the support team with eSIM’s ICCID (Integrated Circuit Card Identifier), a unique identifier for your eSIM. You can find this with your eSIM QR code email or, even in your phone’s “About Device” Settings or under eSIM settings.
  • Screenshots: If you are getting any error messages during the activation process, take screenshots and share them with the customer support assistant to give them a clear picture of your issue.
  • Communicate the issue clearly: When contacting customer support, clearly explain that you are unsure if your eSIM is activated. Try to be concise and specific about the problem you are experiencing. You should also ensure the eSIM is activated before leaving the customer’s support.

Common Issues and Troubleshooting

Some of the common problems you may encounter while activating your eSIM include the following;

  • No eSIM option in device settings: If you can’t see this option under Mobile Data or Internet Settings, it could be that your device doesn’t support eSIM. Consider contacting your device manufacturer or checking their site to confirm eSIM support and seek further assistance.
  • Activation error or failure: If you get this error, please double-check and confirm that you are using the correct QR code or activation code for your device. You should also ensure you have a strong and stable internet connection. Restarting your device or resetting your network settings can also resolve this issue.
  • Incompatibility with the carrier’s network: Confirm that your eSIM is compatible with the network of your chosen carrier. Not all carriers support eSIM technology.

Additional Tips and Recommendations

Here are some additional tips to enhance your experience when activating and using your eSIM.

  • Verify eSIM activation: The easiest way to do this is by trying out any of the mobile network services supported by the carrier. This could be making a call using your eSIM, sending text, or connecting to the internet.
  • Always back up information: Consider backing up your original SIM information, including contacts and text messages. This backup may be helpful if your device gets issues requiring you to use a new eSIM.
  • Explore eSIM data plans: Take advantage of the flexibility offered by eSIM technology to explore different data plans offered by carriers and partners like ESIM EUROPE. Take time to compare and evaluate eSIM data plans from various providers to find the one that best suits your needs in terms of coverage, data limits, pricing, and additional features.
  • Stay updated: As eSIM technology evolves, stay informed about any new features, updates, or advancements in the eSIM ecosystem. This information will help you make the most of your eSIM-enabled device and stay connected efficiently.

Benefits of eSIM data plans

Here are some brief advantages of using eSIM data plans when you travel: 

  • Easy switching between carriers: With eSIM, you can quickly switch between different carriers or plans without the hassle of physically swapping SIM cards.
  • Quick activation process: You can easily purchase and have your eSIM up and running within a few minutes. There is also no need to visit any carrier’s service center, as the activation can be done remotely.


Finding out whether your eSIM is activated is crucial for seamless access to mobile network services. This article explored the different methods for checking eSIM activation, including checking settings and contacting customer support. We have also addressed some common issues you may face when activating your eSIM.

If you still have unresolved issues related to eSIM, you can always contact us. ESIM EUROPE excels as an expert in eSIM technology and is dedicated to providing the best service to our customers. Our 24/7 customer support team is always available to assist anyone curious about using eSIM and ensure a smooth activation process. Additionally, we offer some of the best eSIM data plans you can use in nearly every European country.

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